Fitness Connection

People, if you want head aches, join this company, if you are smart, stay away from this stupid company. If you and when you plan on cancel your membership, you will be lied, pushed from month to month, without canceling the account. First you will be lied to put the account on freeze, then you need 48 hours of submitting a feedback form. After that they will bill you one more month then they promise they will disconnect. I got no where yet for 4 months now.

I signed my son up for a gym membership and personal trainer. Once school sports started I cancelled the PT sessions in the Indian Trail location. They told me I was good to go. I look at my credit card statement and they charged me again. I call into customer service and they state that they cant find cancellation, so they will require 30 days notice and charge me once more and then cancel. I cancelled all services and recommend going elsewhere.

Personal training was fine. The issue I have is when I ask for payments on the personal training to be stopped and it is not. I had multiple notes in my account showing that I was not supposed to be charged anymore after a two month period (went up to the front desk multiple times asking not to be charged again where I was told I would not be) and I was still charged. Asked for a refund over the phone and was told I would get a call back (talked to a manager). Never got a call back. I have completely cancelled all services with this location but I am still nervous I might be charged again for another month even though I have asked multiple times not to be charged again for personal training that I will not use. Be weary of this location when it comes to this. Even when I was on the phone one of the first times I brought up the issue, one of the trainers said "I understand, this has happened to many of our clients". If that is the case then why isnt this being handled? I called customer service multiple times for help but the automated message told me I was calling out of business hours which was not the case. Bad customer service.

This location is over crowded. Any time between 3 to 730 it turns into a young adult club. They gather in a pack at multiple stations to socialize, play fight or take pictures of themselves instead of working out. They sit on the machines looking at their phones. Gym staff really need to monitor this stuff. However, I've never seen them walk around to do so. At this point you either need to get off early to workout or wait until late at night. And this place is Hot. I had to call from inside the gym one day to ask if they had the heater on. Everyone was complaining to each other. The young lady told me it's just muggy since it rained early. Ah No that's not how it works. Just before I was about to leave they finally cut the air on. They need to get it together. Their competition is opening soon.